General inquiries

For questions about the Ojefa platform, product capabilities, account assistance, or partnerships, reach our general inquiries team at the address below. We respond with careful consideration to every inquiry, ensuring accurate and actionable guidance.

• Email: [email protected]
• Response expectations: Acknowledgement within 1 business day; substantive replies within 2 business days during standard operations.
• Business hours: Monday–Friday, 09:00–17:00 UTC.

To expedite handling, please include your organization name, a primary contact, and a concise description of your request.

Developer submissions

Ojefa welcomes robust third‑party integrations and applications that enhance the platform experience. To submit a proposal for review, follow the guidelines below to ensure a smooth evaluation process.

• Submit via email with the subject line "Developer Submission" to [email protected].
• Include: application name, targeted platforms (iOS, Android, Web, etc.), a detailed description, core features, integration requirements, privacy policy URL, terms of service, and a brief security overview.
• Supporting materials: product overview, screenshots, a link to a demonstration video (if available), and references to API documentation or developer guides.
• Evaluation criteria: alignment with Ojefa’s platform guidelines, security and privacy considerations, compliance with applicable laws, and a clearly defined user experience.

What happens next: after submission, our Developer Relations team will perform an initial assessment, followed by a security and compliance review. You will receive an acknowledgment email and an estimated timeline for the full evaluation.

Response times and expectations

Ojefa adheres to defined service levels to ensure predictable and reliable communication with developers and users. Timelines are estimates and may vary with volume and the complexity of the inquiry or submission.

• General inquiries: acknowledgement within 1 business day; substantive replies within 2 business days (during standard operations).
• Developer submissions: initial acknowledgement within 2–3 business days; initial full review typically within 5–7 business days; complex submissions may require up to 10 business days.

If your matter is time‑sensitive, please mark the subject line with "Urgent" to help route the request for priority attention.

Ojefa continues to uphold a commitment to clarity, accountability, and constructive engagement. We appreciate your trust in our platform and look forward to supporting your needs efficiently.